Frequently Asked Questions

This FAQ page answers many of the common queries and issues Accelerus Light report coordinators put to our support team. The search box on the right may also help you find answers to any questions you may have. Simply type a few keywords and hit enter. (Eg: "import XML" or "missing column", etc)

1. New semester questions
   • Can I still access the previous semester's data after the new semester has started?
     
   • Help! I can't see my semester one data!
2. Student administration questions
   • What to do when a student leaves mid semester and doesn't need a report
     
   • What to do when a new student arrives at the school mid semester
     
   • What should the end date be when importing the student XML file?
   • Should I set an end date when importing the student XML file?
   • The student is in Accelerus but the teacher cannot see them in their class
     
   • What do I do when a student code has changed?
3. Teacher administration questions
   • What do I do when a new teacher starts at the school?
   • What do I do when a teacher leaves?
   • What do I do when a teacher forgets their password?
4. Web browser questions
   • Which browsers may be used for Accelerus Light?
   • Why do some teachers' computers not display correctly?
   • Loading a class is slow for some teachers.
   • How do I clear the cache?
   • How much internet data will be consumed when working on Accelerus Light?
5. Error message questions
   • What do I do if I get an error that says "error saving results"?
6. File import questions
   • My file upload/import is taking too long - the blue progress bar stops halfway.
   • What do the messages mean when importing a Student XML file?
   • What do the messages mean when importing a Home Groups CSV file?
   • How can I import student photos?
7. Result entry date questions
   • How do I set and adjust the result entry due date?
   • Can teachers continue to work on their results after the result entry date?
   • How do I stop teachers changing results, eg after the result entry date or once reports are printed?
8. Victorian Curriculum results/graphic questions
   • Why can't I see English or Mathematics on the summary page?
   • Why are there are no dots showing on the summary page
   • The dot is in the incorrect position
   • How can I remove the summary Domain/Strand graphics for a year level?
9. Assessment Questions
   • What do I do if a column is missing from a class?
     
10. Comment box questions
    • How to add a page break before work habits?
    • How can I add a subject description to a subject report?
    • How do I change the maximum comment lengths?
    • Are the comment boxes a set size or do they grow as the teacher enters comments?
    • Do the comment boxes leave a large space if the comment does not reach the maximum size?
11. Report formatting questions
    • Can I add a page break before work habits?
    • How do I add a cover page?
12. Report processing questions
    • What is the best way to archive reports?
    • What is the best way to allow for proofreading?
    • Why is the dotted line between the prior and current dot missing when I print out a report?
    • How do I use the printer to staple reports and/or print in booklet form?