Support
Links to Support Articles.
Support
Accelerus is a fully documented system, supported by a market leading help desk and training team.
An annual support agreement with Semaphore Consulting entitles your school's Accelerus administrators to email and phone us for support. The Accelerus Licence and Annual Support Agreement outlining the full details of the support conditions may be accessed by clicking here.
Support is available to a school's Accelerus Administrators year round, excluding public holidays and the two week Christmas close-down period:
| Monday - Friday | 8:30am - 5:00pm EST |
During Victorian School holidays support hours are:
| Monday - Friday | 9:00am - 5:00pm EST |
School administrators can also access a wide range of support materials on this site by clicking here. Note that online training or specific assistance outside of these hours may be organised beforehand by support staff, if necessary.
| Phone | +61 3 8877 7654 |
| This email address is being protected from spambots. You need JavaScript enabled to view it. | |
| Fax | +61 3 9877 9961 |
Remote assistance can be accessed by clicking here
The Accelerus help desk is only available to nominated Accelerus administrators and not all teachers at the school. All teacher enquiries should be directed to the school's Accelerus administrator(s). Alternatively, teachers can access materials specifically designed for their use - teacher guides, videos and other instructional media - by clicking here.
XUNO & Accelerus Licencing and Privacy
This page covers the licensing conditions for XUNO, Accelerus and Accelerus Light, as well as the privacy terms for schools using these products, whether on an on-premise or hosted basis.
| The XUNO Accelerus Licence Conditions covers the terms of usage for XUNO and/or Accelerus, both by new XUNO/Accelerus/Accelerus Light schools and schools who have been offered and paid for an annual renewal licence. | Download PDF |
| XUNO Accelerus Privacy Policy | Download PDF |
Subcategories
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Accelerus Teachers
- Article Count:
- 20
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Accelerus Administrators
- Article Count:
- 69
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Accelerus Light Administrators
- Article Count:
- 60
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Third Party information
The information found on this page may be relevant to schools using Accelerus but is not directly concerned with the use or processes of Accelerus. As information about other systems and processes, eg different school administration packages, impinging on Accelerus, comes to hand, we will make it available to all schools. However, as the information is from third party sources, we cannot be responsible for its accuracy.
- Article Count:
- 5
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Accelerus Light Teachers
- Article Count:
- 11