Accelerus schools with an up to date annual support agreement are entitled to telephone, fax and email support and advice of a technical nature directly attributable to the use of the Accelerus program. Such support is available, excluding national public holidays and the two week Christmas close-down period, to the nominated Accelerus administrators:
Monday - Friday: 8:30am - 5:00pm EST
Schools with an annual support agreement are also entitled to upgrades to the Accelerus program and its documentation.
The Accelerus Licence and Annual Support Agreement may be accessed by clicking here. It outlines the conditions associated with the payment of an annual support fee. Excluded from the agreement are the formulation of queries, calculations or analyses and the setting up of specific reports, databases or templates. However these services are available on a fee for service basis. Similarly, the provision of training or on site assistance is not covered by the standard annual support fee.